Privacy Policy

crisp-wash ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website or use our services.

Information We Collect

We may collect information about you in various ways:

Personal Data

When you contact us or request a quote, we may collect personally identifiable information including:

• Name
• Email address
• Property address
• Details about your garden and service requirements

Automatically Collected Data

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Pages visited and time spent
• Referring website
• Device type and operating system

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide quotes
• Deliver and manage our garden care services
• Communicate with you about appointments and service updates
• Improve our website and services
• Comply with legal obligations

Legal Basis for Processing

We process your personal data on the following legal bases:

• Consent: Where you have given explicit consent for us to process your data
• Contract: Where processing is necessary to fulfil a contract with you
• Legitimate Interests: Where processing is in our legitimate business interests and does not override your rights
• Legal Obligation: Where we are required to process data by law

Data Sharing

We do not sell, trade or rent your personal information to third parties. We may share your data with:

• Service providers who assist in our operations (e.g., payment processors, email services)
• Professional advisers (lawyers, accountants) where necessary
• Law enforcement or regulatory bodies when required by law

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Typically:

• Enquiry data: 2 years from last contact
• Customer records: 7 years after last service (for tax and legal purposes)
• Marketing preferences: Until you withdraw consent

Your Rights

Under data protection law, you have rights including:

• Access: Request copies of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data in certain circumstances
• Restriction: Request limitation of processing
• Portability: Request transfer of your data
• Object: Object to certain processing

To exercise these rights, please contact us at [email protected].

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the internet is completely secure.

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use, please see our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

Children's Privacy

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

crisp-wash
47 Meadow Lane
Guildford, Surrey GU2 4RT
Email: [email protected]

Supervisory Authority

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated. Visit crisp-wash.com for more information.